Privacy Policy

Niagara Window Washing

Effective Date: April 24, 2026

Niagara Window Washing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, including how we communicate with you via SMS, phone, and email.

1. Information We Collect

We may collect the following information when you interact with our website, forms, or advertisements (including Facebook Lead Ads):

First and last name
Phone number
Email address
Property address
Service details (e.g., number of window panes, home height)
Any other information you voluntarily provide

We may also collect limited technical data such as IP address, browser type, and website activity.

2. How We Use Your Information

We use your information to:

Provide quotes and respond to inquiries
Schedule and deliver services
Send appointment confirmations and reminders
Follow up on quotes and service requests
Send promotional offers and updates
Improve our services and marketing efforts
3. SMS & Communication Consent

By submitting your information through our website, forms, or advertisements, you expressly consent to receive communications from Niagara Window Washing, including:

Phone calls
SMS/text messages
Emails
SMS Disclosure (A2P 10DLC Compliant)
Message frequency may vary
Message and data rates may apply
You can opt out at any time by replying STOP
For help, reply HELP or contact us directly

We will only send SMS messages that are relevant to your inquiry, service, or promotions.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

4. Opt-In Method

You provide consent to receive SMS messages by:

Submitting a form on our website
Submitting a Facebook Lead Ad form
Requesting a quote or service

Where required, consent may be collected via a checkbox or clear disclosure stating that you agree to receive communications.

5. Opt-Out & Your Choices

You can opt out of communications at any time:

SMS: Reply STOP to unsubscribe
Email: Click the unsubscribe link
Phone: Request removal during any call

Once you opt out, you will no longer receive marketing messages, but we may still contact you regarding active services.

6. Sharing of Information

We do not sell or rent your personal information.

We may share your data with trusted service providers only as needed to operate our business, including:

CRM systems
SMS and email service providers
Scheduling and invoicing tools

These providers are required to keep your information secure and confidential.

7. Data Security

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

We may use cookies and tracking tools (such as Facebook Pixel and Google Ads) to:

Understand user behavior
Improve marketing performance
Enhance user experience
9. Contact Information

If you have questions about this Privacy Policy or your data, contact us:

Niagara Window Washing
Email: [email protected]

Phone: [Insert Phone Number]
Website: https://niagarawindowwashing.com

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.